You have 30 days from delivery to request an exchange and 15 days to request a return. To get started, all you need is your order number and the email address used on your order.
Items purchased from COLD CULTURE must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging.
Important note
As of September 23, 2026, all exchanges (and returns) are processed exclusively through the Reveni portal. You can follow your return or exchange at any time — with no issues — using the tracking link sent to your email.
Purchases made on the website can be returned both online and at any of our physical stores (except El Corte Inglés). Purchases made in physical stores can only be returned to the corresponding store.
The shipping cost will be deducted from the refund, as it is not a refundable amount.
Returns are available worldwide. Exchanges are available in selected regions only (listed below). For all other destinations we accept returns only — an exchange would require the new item to clear customs again and generate additional import duties and taxes payable by you, so instead we recommend placing a new order and returning the original for a refund.
Returns are available worldwide. Depending on your country of origin, you can:
Manage it through our partner courier (label generated via the returns portal). Eligible regions:
Ship it on your own:
Returns portal (all destinations): https://returns.reveni.io/cold-culture
Exchanges are available in the following regions:
Outside Spain we only accept one exchange per order. In Spain, it is possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.
Exchange portal (all destinations): https://returns.reveni.io/cold-culture
Exchanges are not available for any destination not listed above — these accept returns only. This includes the Canary Islands, Ceuta & Melilla, Japan, Canada, Mexico, Argentina, Brazil, Chile, Colombia, Uruguay, Paraguay, South Korea, China, Indonesia, Israel, South Africa, and all other countries not listed as exchange-eligible above. In these destinations, please place a new order for the item you want and return the original for a refund.
Refunds will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak periods, return processing times may vary slightly.
Underwear is excluded from our exchange and return policy, so it cannot be exchanged or returned.
The Cold Culture Gift Card is not included in our return policy, so we do not accept its return. Items purchased with Gift Cards cannot be returned.
Items purchased during Pop Ups or in outlet stores will NOT be refunded. Only size or garment exchanges will be possible on the dates the pop-up is open.